Power-CTI Applications
In today's times
no two call centers are a like. That is why we here at Chase data
Corp have developed the Power-CTI middle-ware that
will allow you deploy and run CTI applications quickly and easily.
Applications for the call center such as Voice mail,
Conferencing, Unified Messaging, Screen Pops, One Call Follow Me, Auto Attendant,
and IVR to name a few.
Taking an incoming
call where agents are able to get instant information with screen pops
on the caller can save time and can make the interaction between agent
and caller much smoother. Detailed information such as account number
and previous history can give the agent the information they may need to
close the sale.
Running an
agent-less campaign and running a predictive campaign at the same time
can give you the added results you call center may need. The Power
Messenger outbound IVR Dialer can call for one campaign while the
PowerStation Predictive Dialer can call for another. Once the
called party answers and wishes to transfer to a live agent, a
predictive blended agent with skill level capability can take the call
with with the Automated Number Identification (ANI) or a Dialed Number
Identification System (DNIS) displayed or the DID (Direct inward Dial).
The ANI or DNIS will then automatically translate to a record
search off the SQL database that can sit off a remote server.
|
