PowerStation™
Predictive Dialer

Complete Call Center Suite of Solutions
     
The PowerStation Predictive Dialing System brings  you to a higher playing field and  standard of doing business in today's ever changing economy. Doing business the old fashioned way is no longer an option when it comes to  manual dialing and keeping track of your business in a myriad of different applications.

Expansive possibilities, down to Earth affordability.

As your company grows you demand a predictive dialing system that can grow with you. The Professional edition enhances the predictive dialing environment by opening call records, lead databases and allowing direct SQL access to the entire enterprise. PowerStation Professional integrates seamlessly with various back office applications via DDE and OLE effectively allowing unheard of interoperability of your leads database with existing applications.

Optimal Workstations: 8-16
Dialer Engine: PowerStation 2
SQL Server: Professional Edition
OS: Windows 2000 Professional
Workstations: Dell (3 year on site warranty)
Lines: 16 - 48 lines
System: Analog ( T-1 upgrade avail)
Price: Starting a $26k

First Fidelity Mortgage, Inc. recently acquired a ChaseData Corporation PowerStation 2 Professional predictive dialing system in order to expand its ability to provide mortgage brokers operating in the field with more access to consumer data. This data includes value of property, credit histories, current status of approvals and comparative mortgage market rates. All this is required in order to provide consumers in the sub-prime market with the most competitive rates available.

The Problem: Assured Mortgage Company has invested a heavy sum in proprietary legacy systems that process their day-to-day operations. With the advent of Internet technologies, the company felt that it was time to leverage those investments, with a targeted, efficient outbound telemarketing operation in order to gain a larger market share by giving access live access to field mortgage brokers via the Internet.

The Solution: PowerStation Professional's native SQL server configuration formed the lynchpin for the expansion of Mortgage Company's systems integration with the global Internet. The Professional configuration met Mortgage Company's budget and ease of use requirements by centralizing the telemarketing and field sales functions.

The plan is simple: telemarketing representatives would pre-qualify the leads by completing a data entry function into the company's systems. Next these pre-qualified leads would be published to a qualified leads database that links all acquired information and client appointment information. Field representatives would access the database and complete the application/sales process in person by accessing and validating the client's application through a secure web browser.