New Predictive Dialing
Predictive Dialing topics on http://www.dial4contacts.com include information about Predictive Dialer System, and more. Our predictive dialers will have an immediate impact on improving sales. Automated telephony increases profits. Predictive Dialing News Once the call is answered by a human, the predictive dialer uses either the ACD or its own switching capability to assign calls to an available agent. Predictive dialers can detect no-answers, busies or answering machines and automatically reschedule these calls without agent intervention. This call-classification capability, combined with dynamic agent assignment, achieves outbound agent productivity increases of 200 to 400 percent compared with manual dialing.
| Predictive Dialing Facts In addition, time-card processing can be automated for hourly employees. If a group of agents fulfills an assigned task, reaches a sales peak or is falling short of a goal, contact center managers can switch them to another task without having to reconfigure an entire call center floor. The Interactive Intelligence staged Forecasted Selecting system is of special importance to firms governed by telemarketing rules given increasing pressure from the U. The bottom line is that organizations can no longer use dialers as repositories for customer information. All levels of management must be involved in evaluating and modifying corporate strategy to ensure that the dialer is in line with regulations and ethical business practices. See also Phone Dialers, and pages related to Predictive Dialing. |
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