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Your predictive dialer system is most effective with our telemarketing software. Smart telephony systems increase profits and reduce costs. Offering Phone Dialers, industry leading Hosted Outbound Telemarketing Solutions, and Predictive Dialers. |
Hosted Outbound Telemarketing A survey of 250 collection executives at banks, collection agencies, and finance companies confirms the increasingly important roles that technology and improved customer relations are playing in their ability to recover debt. The Western Union Quick Collect Survey on Consumer Credit Collection Trends found that 78% of respondents anticipate a greater use of technology in the collection process.
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Hosted Outbound Telemarketing Articles Technology investments have been justified based on reducing agent headcount, an obvious focus, since staffing costs represent 50 percent or more of a centers operating expense. A sound strategy, the right technology and respect for customers wishes will help close deals and clean up the industrys public image. In short, the regulations will create more effective and lucrative outbound dialing operations. The PBX/ACD still plays a major role. Through these call-routing techniques, managers using the technology can expect a previously unheard-of level of productivity from agents: Predictive dialers free up enough time for agents to interact with customers as much as 50 minutes out of every hour. While the blending of selective agents has always been manually available, technology now enables traffic monitoring and work allocation to be automated. "Upon the realization that there were these islands, vendors wanted to start sharing agent resources," he says. Management must lend palpable support to teams that deal directly with dialers, and work to create a cohesive culture of compliance. Applications that augment the agents knowledge can help the company achieve new levels of service. Because standalone dialers use historical data to determine this probability, the information they use is less current and less accurate. Todays dialers have been created with this specific challenge in mind. In The One to One Future (Doubleday/Currency, 1993), auto dealer Carl Sewel is described as viewing each new customer who comes into one of his dealerships as having a potential lifetime value of over $300,000. com) both use the pSOS operating system for their SAE 3000 PBX and ETX5000 exchange, respectively. By placing numerous calls simultaneously, predictive dialers can log the number of hang-ups, busy signals and disconnected numbers, and using complex mathematical formulas can not only anticipate when a call will yield a live person, but which agent will be available to take that call.
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